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Additional support

Signposting for schools to services for a range of emotional wellbeing and mental health needs

Additional support

Children and Young Peoples Mental Health Services in Norfolk and Waveney

A guide to Children and Young Peoples Mental Health Services in Norfolk and Waveney. This guide has been created with the support of children, young people and their families, download a PDF version here.

Inclusion and SEND support 

Support and advice can be accessed through the Inclusion Helpline on 01603 307736 – 9.00am-4.30pm (Mon-Thurs) and 12.30-4.30pm (Fri) – or by emailing  Support and advice is fully subsidised.  Additional support has been orientated around this team to ensure a quick response can be provided.

Norfolk STEPs team

The Norfolk STEPs team provides training and guidance on specialist risk management and strategies to support escalating behaviours for schools and settings.  Additional resource is being orientated around the STEPs team to provide a faster response when required - click here for details.  

Educational psychology specialist support (EPSS)

Support includes:

  • Specialist SEMH support and practitioners are available
  • The ASD team can provide support for CYP with communication and interaction needs
  • Specialist teachers can provide support around wider SEND needs
  • Critical Incident Team provides support to schools, academies in the event which involve the experience of significant personal distress to a level which potentially overwhelms normal responses, procedures and coping strategies, and which is likely to have emotional and organisational consequences

Some aspects of this offer is part of the traded offer – click here for details for the wider EPSS offer.

Virtual school looked after and previously looked after children

Provides support, advice and training for CYP who are looked after and previously looked after – click here for details.

SRB Provision and Placements

Admissions for the SRBs are taking place across the programme – click here for details

Element 3 funding

Applications for Element 3 funding for SEND pupils with high need can be accessed through processes in the Virtual School for SEND – click here for details

Portage service

Portage is a free home-based visiting educational service for pre-school children with additional needs and their families – click here for details

Virtual school sensory support (VSSS)

The VSSS offers comprehensive and flexible support to children and young people a sensory loss (deaf and / or vision impaired) and their families – click here for details.  The team is supporting pupils in settings according to need.

English as an additional language team (EAL)

The EAL team provide training, guidance and advice for CYP who speak English as an additional language.  Some aspects of service delivery are traded.  The use of language line remains free.

Gypsy Roma traveller team (GRT)

The GRT team offer bespoke training for schools, early years settings, higher education and other providers working with GRT families and children.

Young carers support

Young carers are children and young people aged under 18 who help look after or support a family member or friend who is disabled, ill or misuses drugs or alcohol. The child or young person may help with practical tasks or emotional support for the disabled or ill person or others in the family or household – click here for more details for support available for young carers in Norfolk

Norfolk LGBT+

Norfolk LGBT+ Project is a registered charity, providing support, information and advice to all age groups that is relevant to the health and wellbeing of the lesbian, gay, bisexual and transgender community in Norfolk, including support for schools – click here for details.

Transition resources and guidance

There is guidance on the Norfolk Schools website on best practice for transitions for pupils with SEND.  During the current pandemic, this advice will effectively support the successful transition for all pupils needing additional support – click here for details.

SENDCo Support and Advice

SEND Advisers in the Virtual School SEND are able to offer support and advice on SEND provision and support – click here for SEND resources on the Norfolk Schools website.

Just one Norfolk (JON)

JON is the one stop shop for health advice for Norfolk families.  It includes support for emotional health and wellbeing and resources for schools and families on how to successful return to school – click here for details.

SENDIASS (parent partnership)

Norfolk SENDIASS (Parent Partnership) provides free and impartial information, advice and support about special educational needs & disabilities (SEND) for children, young people, parents and carers.