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Accessibility statement

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This website is run by Norfolk County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some images contain text which you may not be able to read
  • Some links don't make sense on their own
  • Some PDF documents aren’t fully accessible to screen readers
  • Some of our videos don’t have captions or audio description
  • Some of our online forms are difficult to navigate using just a keyboard
  • Some of our tables are not accessible

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within 3 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact corporateweb@norfolk.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Norfolk County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Images

  • Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by September 2020. When we publish new content, we will make sure our use of images meets accessibility standards.
  • Some images contain text, so it may be hard to read and people with screen readers cannot access the information. This fails WCAG 2.1 success criterion 1.4.5 (images of text). We regularly check for images of text and remove them when we see them.

Videos

  • Some of our videos don’t have captions. This fails WCAG 2.1 success criterion 1.2.2 (captions). We are adding captions to new videos and will either remove old videos that don’t have captions or add captions to them.
  • Some of our videos don’t have written transcripts. This fails WCAG 2.1 success criterion 1.2.3 (audio description or media alternative). We are creating written transcripts for new videos and will either remove old videos that don’t have written transcripts or add written transcripts to them.

Forms

Some of our online forms are difficult to navigate using just a keyboard. This fails WCAG 2.1 success criterion 2.1.1 (keyboard).

Tables

Some of our tables are not accessible, because they are not labelled correctly. This fails WCAG 2.1 success criterion 2.4.6 (headings and labels). We are reviewing all our tables and correcting the labels.

PDFs

We are currently reviewing the 180 PDFs on our site. We will either turn these into web content or update them so they meet accessibility criteria by the end of September 2020.

Disproportionate burden

Interactive tools and transactions

Some forms and interactive systems linked to the Norfolk Schools website are built using software that does not meet modern accessibility standards. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships).

We are assessing the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so immediately would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when supplier contracts are up for renewal, and when decisions are made on replacements to existing internal systems. Some of these decisions will be taken within the next year.

Content that’s not within the scope of the accessibility regulations

Older PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value). The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix older newsletters.

Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 22 May 2020. It was last reviewed on 22 May 2020.

This website was last tested on 20 May 2020. The test was carried out by the digital content team.

We tested this website using Google Chrome’s Lighthouse.

We tested our main website platform, available at https://www.schools.norfolk.gov.uk/.

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