Children's Services directory

SEND and inclusion support line : 0333 313 7165

Children's Advice and Duty Service (CADS) - 0344 800 8021 (CADS referrals for professionals) or 0344 800 8020 (CADS referrals for the public)

Critical Incident phone line: 07623 912974

Safeguarding: 0344 800 8020 or email educationsafeguarding@norfolk.gov.uk

Attendance: duty line 01603 223681 or email csattendance@norfolk.gov.uk.

LADO: 01603 223473 or LADO@norfolk.gov.uk

Education LADO Duty Desk: 01603 307797

Admissions Line: 0344 800 8020 or admissions@norfolk.gov.uk

Children Missing Education (CME): 01603 307716 or email cme@norfolk.gov.uk

School and Community teams : Find your local team

Virtual school for children in care : Contact details

Executive Director: Sara Tough OBE

Director of Strategy and Outcomes: James Wilson

Including :

• Education strategy
• SEND sufficiency
• Home to school transport
• Place planning
• Schools HR
• Norfolk Learning Collaborative

Director of Inclusion and Belonging : Jane Hayman

Including:

• Lead on SEND and Inclusion
• Local First Inclusion
• Norfolk Area SEND and AP Strategy
• Local Offer
• EHCP Operations
• Educational Psychology Specialist Service
• Critical incident support
• SENDIASS

Director of Family Help, Protection and Care: Phil Watson

Including:

• Family Help including Children with Disabilities
• Children's Advice and Duty Service
• Children in care and services for care leavers
• Fostering and adoption
• Youth justice and targeted youth support

Director of Safeguarding, Partnerships and Opportunity: Sarah Jones

Including:

• School and Community Teams
• Children missing education
• Attendance
• Prevent
• School safeguarding
• Inclusion and preventing exclusion

Joint Director Children of Health Integration: Rebecca Hulme

• Strategic and operational join up between Children's Services and health services

Sam Fletcher, Assistant Director, Education Strategy
Lead for education strategy, including the Learning Collaborative, oversight of maintained schools, governance and traded services.

John Crowley, Assistant Director, Intelligence and Education Sufficiency
Oversees the school capital programme, place planning, admissions, home to school transport and early years sufficiency. 

Nicki Rider, Assistant Director SEND and AP Sufficiency and Strategy
Leads on SEND sufficiency, including specialist resource bases and alternative provision. 

Fiona Corless, Assistant Director Specialist and Complex Sufficiency
Oversees the commissioning of support for children with specialist and complex needs.

Miles Fox-Boudewijn, Assistant Director Strategy, Planning and Change
Leads on transformation, service design and  business planning.

Jenna Lane, Head of Business Development and Technology
Caldicott Guardian and lead for department approach to technology.

Paul Finon, Policy Reforms, Research and Preparation
Leading on research and preparation for Local Government Reorganisation (LGR)

Alison Toombs, Assistant Director SEND and Inclusive Practice

Oversees the SEND and Inclusion Support Model, SEND Advisers and Virtual School for Sensory Support.

Sam McCallum, Assistant Director Statutory SEND

Oversees Statutory responsibilities for SEND

Steph Askew, Head of SEND Improvement and Partnerships

Leads on Norfolk SEND and AP Strategy. Oversees Local Offer, SENDIASS and SEND Quality Assurance.

Dawn Fowler, Assistant Director LFI Programme and DSG Strategic Lead
 
Leads on LFI programme delivery and is the strategic lead for DSG, including the High Needs Block.

Sarah Hatfield and Karen Fields, Joint Principal Educational Psychologists

Lead of Educational Psychology Support Service, including the critical incident service.

Tania Fulcher, Assistant Director, Independent Statutory Services, Assurance and Practice

Responsible for attendance, children missing education, school safeguarding, Prevent, Local Authority Designated Officer (LADO) service, as well as a range of independent statutory and assurance services supporting children working with Family Help

Tim Eyres, Assistant Director, Strategic Partnerships and Earl Help Sufficiency

Children and Young People Strategic Alliance and Flourish lead. Oversees participation, the Music Service and Music Hub, Early Help sufficiency and youth strategy.

Rob Cole, Assistant Director, Partnerships, Communities and Inclusion

Lead for school and community teams, short breaks, fair access, Family Hubs, English as an additional language, preventing exclusion and Early Years SEND.

Keeley White, Virtual School Head

Management of Virtual School delivery.

Abigail McGarry, Head of Norfolk Safeguarding Children Partnership Business Delivery 

Oversees NSCP board administration, partnership performance and workforce development.

Jen Dewar, Assistant Director, Family Help and Protection

Lead for Family Help teams and children with disabilities, as well as designated social work function.

Michelle Brady, Assistant Director, Corporate Parenting

Corporate parenting , including In Care and Life Beyond Care teams, fostering, adoption and therapeutic services

Lee Napper, Assistant Director, Residential, Outreach and Youth Services

Residential care, services for adolescents such as youth justice and targeted youth support services; crisis, outreach and out of hours services