Attendance Team update - Staffing, support and upcoming events
We are pleased to share that the Attendance Team is expanding, with several new Attendance and Entitlement Officers (AEOs) joining us and further appointments on the way. As the team grows, we look forward to colleagues meeting our new members over the coming months through Targeting Support Meetings (TSMs), Attendance Spotlights, and our network events.
As our expanded team settles in and completes induction, we will begin preparations to increase the operational hours of the Attendance Duty phoneline. The line currently operates 9am-12pm to support the capacity of the team, but the intention is to restore the phone line to its previous 9am-4pm, Monday-Friday service. We will share an update with schools as soon as the extended phoneline hours are ready to go live.
Book a Targeting Support Meeting
Schools are reminded that you can book a Targeting Support Meeting (TSM) with the Attendance Team to discuss strategies, challenges, and tailored support for improving attendance.
Upcoming Attendance Spotlight on Thursday 22 January 2026
Our next Spotlight will feature a guest speaker focusing on young carers, exploring how schools can better identify, support, and engage young carers to help them attend regularly and access the right services.
Details of all our events can be found on the Norfolk County Council Schools & Learning Providers website under Attendance news and training events - upcoming events.
