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Critical Incident Support Service

Norfolk's Critical Incident Support Service has a strong history of providing support to schools since it was first launched over 31 years ago.

The Critical Incident Service was developed in 1995, when schools requested support in relation to children whose parents were engaged in the Gulf war, as well as following requests from individual schools where a death or a traumatic event had occurred.

It has grown over the years and now provides critical incident support, advice and consultation in relation to supporting bereaved children as well as children who have experienced significant trauma. Good practice guidelines in form of a sample bereavement policy, ideas for teaching about death and bereavement is also provided.

Support for the framework is provided by the Critical Incident Steering group. The group comprises Head teachers, Children's Services officers, and other support services who oversee the Critical Incident Support Strategy. The Steering group is always keen to hear from Head teachers and others who have ideas about the strategy and how it may support schools and early years settings more effectively.

If you are an academy/independent school, you can subscribe to the Critical Incident Service via the Services for Schools website. It is currently funded through the LA for all LA schools.

Our services

The Critical Incident Support Service provides support to schools, academies, subscribing independent schools and Early Years settings in a critical incident.

Information for Schools

Support, advice and consultation for school in relation to supporting bereaved children as well as children who have experienced significant trauma

Information for Early Years providers

How Early Years Settings can access support in case of a Critical Incident

Information for Children & Young People

Information to help children and young people understand and cope with bereavement, loss, and traumatic events, including where to find help and support.

Information for Parents / Carers

Guidance for parents and carers on how children and young people may respond to bereavement or trauma, and how to support them at home and in partnership with school.
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