CADS Request for Support Portal delay

Dear Partners 

Following the communication sent to Education settings on 2 June 2026, we have been robustly testing the portal and finalising guidance for all. However, we have identified a few requirements which need addressing before we can confidently roll out the use of the "Request for support" portal, to ensure this meets the needs of those partners referring in, and those in the front door.  

We will therefore be temporarily pausing the roll out of the Portal at this stage, and will urgently address the issues to be able to reassure all in the coming days, along with guidance to assist.  

Please do continue to ensure you follow the current procedure for making contact with our front door. 

Thank you for your patience. 

Phil Watson, Service Director (Help, Care and Protection) 
Dept: Children's Services  

CADS Q&A session  

Further to the communications from Phil Watson, Service Director (Help, Care and Protection), Rosie Wilson (Team Manager: CADS) and Claire Gledhill-Haggith (Team Manager: Early Help) will hold a Q&A session to provide DSLs with an opportunity to ask questions.  The session will be supported by members of the Education Safeguarding Team. 

This Q&A session builds on the Early Help and CADS webinar January 2026 which can be accessed on the Education Safeguarding DSL webinar page.  

If you have any questions for the Q&A session in advance, please email them to [email protected]. If there are questions that cannot be covered in the Q&A session, then a member of the Safeguarding Team will get in touch with delegates via email following the webinar. 

The Q&A session will take place via Microsoft Teams; however, you do not need to have this application on your laptop. If you do not, then the webinar will open in an internet browser. 

• Date: 22 June 2026
• Time: 1.30 - 2.15pm 
• Booking: To join this Q&A session, please book via S4S on DSL Webinar: CADS Q&A session | Norfolk Services for Schools 

The overview section of the session will be recorded and available to watch on the Education Safeguarding webinar webpage. Key themes and questions will be collated into a document to be shared with DSLs.